$175.00 USD

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CSM Essentials 2: Kicking Off the Relationship

Onboarding is one of the most critical phases of the customer journey and provides the foundation for a trust-based relationship with your customers. In this class we cover how to effectively guide a customer through this phase.

Skills You'll Build:

Guiding a Sales Handoff
Introducing Yourself as a Strategic Resource
Balancing the Implementation and Relationship
Knowing When Onboarding is Complete
Handling Common Onboarding Challenges

This class is a part of The Success League's CSM Certification program, accredited by the Customer Success Association.

Once training has been completed students will receive a certificate of completion for this class. In order to be certified the learner needs to complete all 15 classes that are a part of the CSM Certification program and pass a final exam.

$175.00 USD

CSM Essentials 2: Kicking Off the Relationship

Onboarding is one of the most critical phases of the customer journey and provides the foundation for a trust-based relationship with your customers. In this class we cover how to effectively guide a customer through this phase.

Training purchases are non-refundable.