$175.00 USD

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CSM Essentials 1: Delivering the Customer Experience

Every interaction with a customer is an opportunity to build trust and demonstrate value. This class covers what a great customer experience looks like and how to deliver one.

Skills You'll Build:

Understanding CS Metrics
Phases of a Customer Journey
Delivering a Customer Journey
Measuring Key Touchpoints

This class is a part of The Success League's CSM Certification program, accredited by the Customer Success Association.

Once training has been completed students will receive a certificate of completion for this class. In order to be certified the learner needs to complete all 15 classes that are a part of the CSM Certification program and pass a final exam.

$175.00 USD

CSM Essentials 1: Delivering the Customer Experience

Every interaction with a customer is an opportunity to build trust and demonstrate value. This class covers what a great customer experience looks like and how to deliver one.

Training purchases are non-refundable.