$6,500.00 USD

Building Your CS Program with Kristen

In this guided DIY coaching program Kristen Hayer will help you build the foundations of your CS program including segmentation, journey maps, staffing models, team goals, and compensation plans. If you're a leader who wants to be hands on with these projects, but would like expert advice and proven frameworks, this is the program for you!

What you'll get:

  • Expert advice from Kristen Hayer, a hands-on CS executive with over 20 years of experience in the Customer Success and Sales.
  • 10 hours of one-on-one coaching
  • Field-tested models and techniques used in The Success League's own consulting practice
  • In this program Kristen will guide you through building your Customer Segmentation Model, Customer Journey Maps, CS Staffing Model, CS Program Goal Plan, and Compensation Models for each role.

For more information about this popular program, reach out to [email protected]

What People Are Saying:

The Success League has been a tremendous partner in developing our Customer Success program. With Kristen's guidance, we have grown what was strictly a support-driven team into a group that proactively engages with our customers and delivers value to them on a regular basis. We relied heavily on Kristen's expertise to identify projects that would help move the team forward and she was essential in keeping us on point and ultimately reaching the objectives we had set. This working process mirrored the best practices that Kristen worked to instill when servicing our own customers.

Evan, Director of Customer Success

Kristen was not only fun to work with, she has a ton of experience and totally gets the challenges of fast growing companies rolling out CSM departments. She took the time to understand the nuances of our specific industry and then helped us to apply basic principles and best practices of Customer Success to our business. She was also always available for a quick email or call if something urgent came up during the week and was the support system and sounding board I needed throughout such a massive change for our team.

Colleen, Director of Customer Success