Balancing the workload means setting aside time for strategic planning and actions that lead to long-term customer satisfaction rather than being entirely reactive. This class covers why it is important to be proactive, and practical strategies for doing so.

Skills You'll Build:

• Understanding proactive and reactive tasks
• Focusing on high-value proactive activities
• Top-down and bottom up time planning
• Prioritizing strategic customers
• Time-management tactics

This class is a part of The Success League's CSM Certification program, accredited by the Customer Success Association. 

Once training has been completed students will receive a certificate of completion for this class. In order to be certified the learner needs to complete all 15 classes that are a part of the CSM Certification program and pass a final exam.

Training purchases are non-refundable.