Learn how to turn renewals into a predictable process and use strong customer relationships to drive expansion. This class connects the dots between retention and growth, offering practical strategies for managing renewal cycles and identifying the right moments for account expansion.

What you'll get:

• Importance of CS managing renewals
• Steps in a typical renewal process
• Building a customer save plan
• Uncovering growth opportunities
• Tactics for driving growth

Once training has been completed students will receive a certificate of completion for this class.

Note: This class is not part of the CSM Certification program but can be combined with the other 4 CSM Selling classes to earn a badge for LinkedIn. Training purchases are non-refundable.