Your ability to position yourself as a trusted advisor is one of the most powerful ways to create long-term, meaningful relationships with your customers. In this class, we’ll explore go beyond transactional interactions to build strategic partnerships.
Skills You'll Build:
- Understanding a Customer's Business
- Researching Customers
- Challenging Customer Thinking
- Being Responsive
This class is a part of The Success League's CSM Certification program, accredited by the Customer Success Association.
Once training has been completed students will receive a certificate of completion for this class. In order to be certified the learner needs to complete all 15 classes that are a part of the CSM Certification program and pass a final exam.
Training purchases are non-refundable.