Engaging with executives requires a different approach than the one you might use with other customer contacts. This class discusses ways to elevate your conversations with important decision-makers.

Skills You'll Build:

• Understanding the Executive Mindset
• Navigating to the Executive Level
• Creating an Executive Communication Plan
• Challenging their Thinking
• Executive Escalations

This class is a part of The Success League's CSM Certification program, accredited by the Customer Success Association. 

Once training has been completed students will receive a certificate of completion for this class. In order to be certified the learner needs to complete all 15 classes that are a part of the CSM Certification program and pass a final exam.

Training purchases are non-refundable.