Tackling difficult situations proactively builds trust and demonstrates your commitment to the partnership. Whether you’re dealing with a frustrated client, an internal miscommunication, or a high-stakes escalation, this class will give you the tools you need to respond confidently and strategically.

What you'll get:

• Proactively Addressing Challenges
• Asking Questions to Understand
• Establishing Boundaries
• Psychology of Difficult Conversations
• Planning a Difficult Conversation

This class is a part of The Success League's CSM Certification program, accredited by the Customer Success Association. 

Once training has been completed students will receive a certificate of completion for this class. In order to be certified the learner needs to complete all 15 classes that are a part of the CSM Certification program and pass a final exam.

Training purchases are non-refundable.