Planning for mutual success not only helps customers achieve their desired outcomes, but also builds your relationship and trust. This class is all about aligning with your customer to create plans that benefit both sides of the partnership.

Skills You'll Build:

• Defining Success
• Understanding Customer Value
• Turning Expectations Into Goals
• Creating a Goal Plan
• Tackling Common Challenges

This class is a part of The Success League's CSM Certification program, accredited by the Customer Success Association. 

Once training has been completed students will receive a certificate of completion for this class. In order to be certified the learner needs to complete all 15 classes that are a part of the CSM Certification program and pass a final exam.

Training purchases are non-refundable.