Our CSM Certification Program emphasizes long-term learning, provides practical applications of best practices, and includes tools that CSMs can adopt right away. This certification program is a 15-class series comprised of our three core CSM courses where you will learn the skills it takes to be an exceptional CS professional.

CSM Essentials - Maximizing Key Touchpoints

• Delivering the Customer Experience
• Kicking off The Relationship
• Conducting Strategic Business Reviews
• Managing Customer Health & Risk
• Balancing the Workload 

CSM Communication - Leading Successful Conversations

• Communicating to Build Trust
• Engaging with Executives
• Leading with Questions
• Tackling a Difficult Situation
• Communicating Across Cultures

CSM Value - Focusing on Customer ROI

• Becoming a Trusted Advisor
• Planning for Mutual Success
• Demonstrating Ongoing Value
• Making Customer Success a Team Sport
• Transforming Customers into Advocates

The Success League's CSM Certification program is accredited by the Customer Success Association, the longest-running industry association in the field of Customer Success. 

Once training has been completed and the final exam has been passed students will receive a certificate of certification as well as a badge for LinkedIn. 

Training purchases are non-refundable.