There are both benefits and challenges involved when your CS team is involved in selling to the customers they manage. In this class we cover ways to retain your status as a trusted advisor while advancing opportunities and managing your pipeline.

What you'll get:

• When CSMs Are Best Positioned to Sell
• Understanding CS Opportunities
• Using Selling Stages
• Managing a Pipeline
• Reporting on Selling Activities

Once training has been completed students will receive a certificate of completion for this class.

Note: This class is not part of the CSM Certification program but can be combined with the other 4 CSM Selling classes to earn a badge for LinkedIn. Training purchases are non-refundable.