Strategic Business Reviews are an essential tool for maintaining alignment with your customers. This class covers what a value-driven review looks like and and how to deliver one.

Skills You'll Build:

• Prepping for an SBR
• Keeping the conversation strategic
• Talking about Success Plans
• Challenging and inspiring customers
• Wrapping up and following up

This class is a part of The Success League's CSM Certification program, accredited by the Customer Success Association. 

Once training has been completed students will receive a certificate of completion for this class. In order to be certified the learner needs to complete all 15 classes that are a part of the CSM Certification program and pass a final exam.

Training purchases are non-refundable.