Understanding what makes a customer healthy or risky is an important part of being a proactive, trusted advisor. In this class we discuss risk factors, how to use a health score, and what to do if a customer is at risk.

Skills You'll Build:

• Understanding how health scores work
• Identifying common health and risk factors
• Creating a save plan
• Using health scores to drive retention and growth

This class is a part of The Success League's CSM Certification program, accredited by the Customer Success Association. 

Once training has been completed students will receive a certificate of completion for this class. In order to be certified the learner needs to complete all 15 classes that are a part of the CSM Certification program and pass a final exam.

Training purchases are non-refundable.