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On-Demand Digital Courses

Featured Courses

CSM Certification

$1,295.00 USD

On-Demand CSM Certification

Introducing the digital version of our popular CSM Certification Program! This flexible, on-demand course allows you to learn at your own pace, making it easier than ever to fit professional development into your schedule. Each session is led by Kristen Hayer, CEO of The Success League, ensuring that you receive expert guidance throughout the course. Access the same high-quality training as our instructor-led sessions but with the added convenience of learning anytime, anywhere.

CSM Essentials

$395.00 USD

CSM Communication

$495.00 USD

CSM Value

$495.00 USD

Individual Classes

CSM Essentials 1: Delivering the Customer Experience

Every interaction with a customer is an opportunity to build trust and demonstrate value. This class covers what a great customer experience looks like and how to deliver one.

$175.00 USD

CSM Essentials 2: Kicking Off the Relationship

Onboarding is one of the most critical phases of the customer journey and provides the foundation for a trust-based relationship with your customers. In this class we cover how to effectively guide a customer through this phase.

$175.00 USD

CSM Essentials 3: Conducting Strategic Business Reviews

Strategic Business Reviews are an essential tool for maintaining alignment with your customers. This class covers what a value-driven review looks like and and how to deliver one.

$175.00 USD

CSM Value 1: Becoming a Trusted Advisor

Your ability to position yourself as a trusted advisor is one of the most powerful ways to create long-term, meaningful relationships with your customers. In this class, weā€™ll explore go beyond transactional interactions to build strategic partnerships.

$175.00 USD

CSM Value 2: Planning for Mutual Success

Planning for mutual success not only helps customers achieve their desired outcomes, but also builds your relationship and trust. This class is all about aligning with your customer to create plans that benefit both sides of the partnership.

$175.00 USD

CSM Communication 5: Communicating Across Cultures

In todayā€™s global business environment, itā€™s more important than ever to be aware of how cultural differences can impact communication. This class covers a framework for understanding the communication cultures of different regions, companies and individuals.

$175.00 USD